Shipping & Delivery

Free US Shipping on All Orders

Every Hayxo order is carefully packed and dispatched from our fulfillment center. Here's everything you need to know about how and when your order will arrive.

Domestic Shipping — United States

Free standard shipping applies to all 50 US states including Alaska and Hawaii. Delivery windows are calculated from your dispatch date, not your order date.

Order Timeline — What to Expect

1. Order placed: You receive an instant confirmation email with your full order details.

2. Processing (3–5 business days): We carefully pick, pack, and quality-check your order before handing it to the carrier.

3. Dispatched: You'll receive a shipping confirmation email with your tracking number. Allow 24–48 hours for tracking to activate.

4. Out for delivery: Track your parcel in real time using your tracking number on the carrier's website.

5. Delivered: Your order arrives at your door.

International Shipping

We ship to most countries worldwide. International delivery times and costs vary by destination and are calculated at checkout.

Customs & Import Duties: International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These charges are set by your country's customs authority and are the responsibility of the recipient. Hayxo has no control over these fees and cannot predict their amount.

Our Shipping Carriers

We work with a network of trusted global carriers to ensure your order is delivered reliably and on time:

DHL · FedEx · UPS · USPS · Skynet · DPX Worldwide

The carrier assigned to your order is selected based on your location and chosen shipping method to ensure the fastest and most reliable delivery route available.

Tracking Your Order

• Shipping Confirmation Email: Once your order is dispatched, you'll receive an email with your tracking number and a direct link to track your parcel.

• Tracking Activation: Please allow 24–48 hours after receiving your shipping confirmation for your tracking number to show live updates.

• Live Tracking: Use your tracking number directly on the carrier's website or app for real-time delivery updates.

Important Shipping Notes

• Holiday Periods: Processing and delivery times may be extended during peak holiday seasons. We recommend ordering early to avoid delays.

• Weather & External Delays: Delivery dates may occasionally shift due to severe weather, carrier disruptions, or customs clearance. These are outside of Hayxo's control.

• Delivery Address Accuracy: Please ensure your delivery address is complete and correct at checkout. Hayxo is not responsible for orders delayed or lost due to an incorrect address provided at the time of purchase.

Shipping Question or Issue?

If you have any questions about your shipment or haven't received your tracking information, our support team is here to help. Email us at support@hayxo.com and we'll get back to you within 24 hours.