Privacy policy

Privacy Policy

Effective Date: January 1, 2025 · Hayxo LLC · hayxo.com

At Hayxo, protecting your privacy is a priority. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, so you can shop with complete confidence.

1. Information We Collect

1.1 Information You Provide Directly

When you browse, create an account, or place an order on hayxo.com, we may collect:

  • Identity Information: Your full name, username, or account details

  • Contact Information: Email address, phone number, billing and shipping address

  • Order Information: Products purchased, customization details, order history

  • Payment Information: Processed securely via our payment partners; Hayxo never stores raw card data

  • Communications: Messages or inquiries you send to our support team

1.2 Information Collected Automatically

When you visit hayxo.com, we automatically collect certain non-identifiable technical information, including:

  • IP address and internet service provider (ISP)

  • Browser type, device type, and operating system

  • Pages visited, time spent on pages, and links clicked

  • Referring website or search engine

  • Search queries entered on our Site

  • Date and time of your visit

This information is used to improve the performance, security, and user experience of our website and may be shared with analytics partners in aggregated, non-identifiable form.

2. How We Use Your Information

Hayxo uses the personal information we collect to:

  • Process, fulfill, and ship your orders

  • Communicate with you about order status, shipping updates, and support requests

  • Send marketing and promotional emails (with your consent, you can opt out at any time)

  • Personalize your shopping experience on hayxo.com

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Analyze website traffic and improve our products and services

  • Comply with applicable legal obligations

We will not use your personal information for any purpose incompatible with those listed above without first obtaining your consent.

3. Cookies & Tracking Technologies

Hayxo uses cookies and similar tracking technologies (including pixels, tags, and scripts) to enhance your browsing experience, remember your preferences, and serve relevant advertising.

Types of cookies we use:

  • Essential Cookies: Required for the website and checkout to function correctly

  • Analytics Cookies: Help us understand how visitors use our site so we can improve it

  • Marketing Cookies: Used to show you relevant ads on other platforms based on your browsing activity

  • Preference Cookies: Remember your settings and choices between visits

You may disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of hayxo.com, including the checkout process.

4. Third-Party Tracking Partners

To improve our marketing and understand how customers interact with our store, Hayxo uses the following third-party analytics and advertising tools:

  • Google Analytics: Tracks website traffic, user behavior, and conversion data. Google Privacy Policy

  • Meta / Facebook Pixel: Tracks conversions and enables targeted advertising on Facebook and Instagram. Meta Privacy Policy

  • TikTok Pixel: Tracks ad performance and supports retargeting campaigns on TikTok. TikTok Privacy Policy

  • Microsoft Clarity & Bing Ads: Session recording, heatmaps, and Bing advertising performance tracking. Microsoft Privacy Policy

Each of these partners operates under their own privacy policies. You can opt out of personalized advertising through the relevant platform's ad settings or via the Digital Advertising Alliance opt-out tool.

Please note: Search queries and text inputs you enter on hayxo.com may be captured by tracking technologies for analytics purposes. We do not use this data for unauthorized purposes and handle it in accordance with this Privacy Policy.

5. Sharing Your Information

Hayxo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

5.1 Service Providers

We share necessary information with trusted third-party service providers who help us operate hayxo.com and fulfill orders, including payment processors, shipping carriers, email marketing platforms, and analytics providers. All service providers are contractually required to protect your information.

5.2 Legal Disclosure

We may disclose your personal information where required by law, court order, or governmental authority, or where reasonably necessary to protect the rights, property, or safety of Hayxo, our customers, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or a prominent notice on our Site.

6. Payment Processors & Their Privacy Policies

When you complete a purchase on hayxo.com, your payment is processed by our certified payment partners. We encourage you to review the privacy policy of your chosen payment provider:

Hayxo never stores your full credit or debit card number on our servers.

7. Marketing Communications

With your consent, Hayxo may send you promotional emails about new products, special offers, and store updates. You can opt out at any time by:

  • Clicking the "Unsubscribe" link in any marketing email we send

  • Emailing us at support@hayxo.com with the subject line "Unsubscribe"

Please note that even after unsubscribing from marketing emails, you will still receive transactional emails related to your orders (order confirmations, shipping notifications, support responses). These are required for order fulfillment and cannot be opted out of while you have an active order.

8. Children's Privacy

hayxo.com is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@hayxo.com and we will delete that information promptly.

By using this Site and placing an order, you represent that you are at least 18 years of age.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you

  • Right to Correct: Request correction of inaccurate or incomplete data

  • Right to Delete: Request deletion of your personal data, subject to legal obligations

  • Right to Object: Object to processing of your data for marketing purposes

  • Right to Portability: Request your data in a structured, machine-readable format

  • Opt out of Personalized Advertising: via platform settings or browser tools

To exercise any of these rights, contact us at support@hayxo.com. We will respond within 30 days.

You can also opt out of personalized advertising directly:

10. Data Retention

Hayxo retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your order history and complying with legal, tax, and accounting obligations. If you request deletion of your account or personal data, we will action your request within a reasonable timeframe, except where retention is required by law.

11. Third-Party Links

hayxo.com may contain links to third-party websites or services. These sites operate independently and have their own privacy policies. Hayxo is not responsible for the privacy practices or content of any third-party websites.

12. Changes to This Privacy Policy

Hayxo reserves the right to update this Privacy Policy at any time. The Effective Date at the top of this page will reflect the most recent revision. Your continued use of hayxo.com after any changes constitutes your acceptance of the updated policy.

Privacy Questions or Data Requests?

Email support@hayxo.com, we respond within 24 hours, Monday to Friday.