Refund policy

Return & Refund Policy

30-Day Hassle-Free Returns

At Hayxo, your satisfaction is our priority. If something isn't right with your order, we'll make it right, quickly, fairly, and without the hassle.

Our Promise to You

30-Day Return Window: Contact us within 30 days of receiving your order to request a return or refund.
Your Choice of Resolution: Full refund to your original payment method or a free replacement, you decide.
Fast Refund Processing: Refunds processed within 3–5 business days of receiving your returned item.
Free Return Shipping: If the issue is our fault, we cover all return shipping costs. No questions asked.

What Can Be Returned?

Situation	Eligible?	Resolution
Item arrived damaged or defective	✅ Eligible	Full refund or free replacement
Wrong item received	✅ Eligible	Full refund or free replacement
Item significantly different from description	✅ Eligible	Full refund or free replacement
Change of mind (unused, original condition)	✅ Eligible	Refund minus return shipping cost
Item used, worn, or altered	❌ Not eligible	—
Request made after 30 days of delivery	❌ Not eligible	—

How to Request a Return or Refund

Email us at support@hayxo.com within 30 days of receiving your order.
Include your order number, a brief description of the issue, and photos if the item is damaged or incorrect.
Our team will review your request and respond within 24 hours (Monday to Friday) with clear next steps.
Ship the item back using the return label or instructions provided by our team.
Once we receive your return, your refund or replacement will be processed within 3–5 business days.

After your refund is processed, please allow an additional 5–10 business days for funds to appear in your account, depending on your bank or card provider.

Return Shipping Costs

Hayxo Covers Return Shipping: If your item arrived damaged, defective, or is not what you ordered, we will provide a prepaid return label at no cost to you.

Customer Covers Return Shipping: If you're returning an item due to a change of mind, the return shipping cost is the responsibility of the customer. We recommend using a tracked shipping service, as Hayxo cannot be held responsible for returns lost in transit.

Order Cancellations

We begin processing orders promptly to ensure fast dispatch. Cancellations are accepted under the following conditions:

Before Production Begins: If your order has not yet entered production, you can cancel it free of charge. Email us at support@hayxo.com with your order number as soon as possible.

After Production has Started: Once your order has entered production or been dispatched, it can no longer be cancelled. Please contact us immediately if you need to make any changes and we will do our best to assist.

To maximise your chances of a successful cancellation, contact us within 6 hours of placing your order at support@hayxo.com.

Non-Returnable Items

Used or Altered Items: Items that have been worn, washed, damaged after delivery, or altered in any way from their original condition are not eligible for return or refund.
Requests After 30 Days: All return and refund requests must be submitted within 30 days of the delivery date. Requests received after this window will not be eligible.
Items Purchased for Resale: We do not accept returns on items purchased for modification or secondary resale. Please review this policy carefully before purchasing for such purposes.

Policy Updates

Hayxo reserves the right to update or amend this Return & Refund Policy at any time. Any changes will be published on this page with immediate effect. We encourage customers to review this policy periodically.